Frequently asked questions

FAQ - Frequently Asked Questions

- To prepare your stay as well as possible -

1/ What are the arrival times?

Arrival is between 3pm and 7pm. Reception is closed from 1pm to 3pm and after 8pm.

2/ When must the cabin be vacated?

You must have vacated the cabin before 11am but you can spend the day on the site.

3/ Is your calendar of availability up to date?

Yes. As soon as we agree a booking the date appears in grey on the calendar (indicating not available).

4/ Can we bring our dog?

Yes, under certain conditions but dogs are not allowed in the LOV’NIDS.

5/ Is there electricity in the cabins?

Yes. All our treehouses have electricity with lights and sockets. Only the LOV’NIDS are not connected.

6/ Is there running water in the cabins?

No, the cabins are not connected to mains water but a water container is provided. Only the Cabane Bollywood has running water.

7/ Is there heating in the cabins?

All our cabins are insulated and provided with heating. It is only the LOV’NIDS, the hanging cocoons, which are insulated but not heated although they are provided with 2 thick duvets at the colder times of the year.

8/ Are there toilets in the cabins?

The family cabins have dry toilets, the Bollywood has a real toilet and the LOV’NIDS do not have a toilet.

9/ How can we wash in the cabins?

You have use of a heated sanitary block with showers and toilets nearby, except for the Bollywood which has a walk-in shower and washbasin.

10/ Must we order meal hampers in advance?

Yes, at the latest the day before your arrival. Only breakfast can be ordered on site for the following day.

11/ Do you supply sheets and towels?

The beds are made up for your arrival but we do not supply towels. Remember bathing costumes for the heated swimming pool.

12/ Can we cook in the cabins?

The family cabins have a cabin-style kitchen with gas rings, fridge, saucepans, crockery…You are thus self-sufficient as regards eating but you must do the washing up in the sanitary block.

13/ What happens in the case of bad weather?

In the case of rain everything can continue but during storms we invite you to contact us to find out the weather forecast for the site. Be aware, bad weather conditions are not a reason for cancellation.